The AD Leaf ® Team would like to give you a friendly reminder of how important business reviews such as Google Business Page reviews, and other online platform reviews are. A good goal to set is to receive at least one good review every month. This keeps your company ‘fresh’ in Google’s eyes.
Google, Social Media, and Yelp reviews
Everywhere you go, you see reviews. Whether it’s a physical or digital product, if it’s worth talking about, it has reviews. The most important thing to consider about reviews is that people actually do than to care about them. This is why we want you to have good reviews.
It’s important to carefully approach the subject of reviews with customers. First, you want them to receive the product and be happy with it. The more satisfied they are, the more likely they are to not only leave a review but leave a positive one.
Before asking for a review, we recommend assessing whether or not you think a customer will leave good feedback or not. If they have had any issues, they’ll let you know, and you’ll have the chance to fix them. If they are happy, then it’s safe to ask them for a review. If you aren’t sure if they are happy, then don’t ask them for a review.
5 Star Review Tips
Tip #1 – Be appreciative. To be frank, reviewers don’t really get much out of the process. It’s just a nice thing they can do for other people reading reviews in the future.
Tip #2 – Make it simple. Provide them with the access link and simple instructions to leave your review if you think the customer enjoyed the experience.
Tip #3 – Do NOT offer an incentive. You can’t just offer them something if they do a review this is against TOS for these companies.
Tip #4 – Do NOT ask for a review from unhappy customers. If you think the customer will not leave 5 stars then don’t ask for a review. We only want reviews once the customer is totally fulfilled and happy.
Tip #5 – Do connect with your customers. Talk to them to understand better how they feel. Ask them questions about your service/product with them. Read their previous reviews and see what you did good and try to repeat that for others.
We hope this helps you understand why Google, Social Media, and Yelp reviews are important, how to get them, and when to get them.
Get A Bad Review or Photo Removed
Bad reviews are something we never want to see. Anyone can post photos on Google Maps onto our Google My Business profile. Fortunately, if it’s not of your work or business we can flag them to be removed.
- On your computer, open Google Maps.
- Find your Business Profile.
- Find the review or photo you’d like to flag.
- Click More Flag as inappropriate.
View Google’s Official answer to this question here.
Reasons you can Flag as Inappropriate
- Spam and fake content.
- Restricted content.
- Illegal content.
- Terrorist content.
- Sexually explicit content.
- Offensive content.
If you have any questions about the process, please feel free to reach out to The AD Leaf’s support team by using our live chat feature or call us at 321-255-0900. We would be happy to help!